Investor protection
Investor Charter
Our commitment to investors, per SEBI's investor-charter framework for online bond platform providers.
Services we provide
- Facilitating purchase and sale of listed bonds, debentures and government securities through SEBI-registered exchange members.
- Fixed-income portfolio information, calculators and research.
- KYC onboarding and demat-linked settlement via exchange clearing corporations.
Grievance redressal timeline
- Acknowledgement: within 1 working day of filing.
- Resolution: within 21 days, per SEBI's investor-grievance timeline.
- Track status any time from your profile, or write to the desk.
Escalation (always available to you)
- SEBI SCORES: scores.sebi.gov.in — file and track complaints directly with the regulator.
- Smart ODR: smartodr.in — online dispute resolution as per SEBI's ODR framework.
- Toll-free SEBI helpline: 1800-22-7583 / 1800-266-7583.
Do's and don'ts
- Do deal only with SEBI-registered intermediaries and verify registration.
- Don't transfer funds to personal accounts — settlements go through clearing corporations.
- Do read the risk disclosure document before investing in listed debt instruments.